Telephone systems are very important for any business firm, and without them, you cannot manage to interact with your staff, suppliers and clients.
With the advancement in technology, business telephone systems were introduced. These telephone systems are good to increase the profitability and efficiency of any business firm by enhancing the customer service image and perception.
Technology is progressing day by day, and new inventions are taking place. Old telephones featured services like voice mail, distinctive ring tone, CLI, call forwarding, call waiting, call announcing, et cetera, but now, business telephone systems are introduced with the latest technology, and enhanced features. Another advanced technology introduced in these systems named, as computer telephony integration (CTI), it is a new advanced technology in the business telephone systems, which can connect a telephone with a computer.
This advanced technology in business telephone systems is helpful in many ways. .
Call Redirection: Very useful for when a sales call comes through to a particular account manager and that person is unavailable. Someone can take a message or help to close a sale from a customer that needs urgent access to a particular product or service.
Integrated Telephone and IT Systems: This technology is called Computer Telephony Integration (CTI), in which you need a computer and large storage media to manage calls. The calls are made through a computer to customers, and the computer displays all the information about the customer from the day one to the present. All online banks and telecommunication companies use CTI feature to send and receive calls from customers.
Voice over Internet Protocol (VoIP): VoIP feature in business telephone systems allow the businesses to make calls by accessing to the internet. This is the most economical way to make stay connected to any corner of the world by making voice, or video calls. All you require is a quality broadband connection. It has countless advantages, but there is also a disadvantage that VoIP are enabled phones. This technology also allows VOIP calls over VPN.
Video Conferencing: Businesses around the world already have business expectations regarding their office phone systems, people think that the use of these systems will increase over the last 10 years, as budgets have steadily reducing. There is a wide variety of innovation available in business telephone systems, it is highly important to assess your need by a professional who will help you in selecting the perfect phone system, and features.
It is always wise to talk to different telephone system providers for advice. The companies would evaluate your requirements and provide you with the solution. Compare the cost and the provided solution by the companies, and choose which best suits your needs within your budget.
Before making the final selection, ask the company for other services like maintenance, staff training, expansion, and after-sales support. The best company would be the one which offers you good maintenance plan and after-sales support. Training is also very important; if the users are trained, they would get maximum benefits out of the telephone systems.